How Fliis Trade handles reclamations?

Below is a flowchart to show how Fliis Trade handles reclamations on a general level:

Each reclamations is treated separately. Not all reclamations are subject to warranty. We encourage our partner to verify that the issue does indeed exist, before sending products to Tallinn, Estonia.

A solution to a valid reclamation usually includes one of the following:

1. Fixing product

   1. Partner fixes it locally (Fliis Trade service sends instructions/spare parts*) = fastest for customer!

   2. Fliis Trade calls the product back to service department
      
      Note: in the event that the defect is NOT a factory defect and is caused by misuse/failure to follow user manual recommendations, then Customer is responsible for the cost transportation to Fliis Trade service and back.
      
      When sending defective item to Fliis Trade, the Support Portal Ticket Number should be marked near product (paper) so Fliis Trade service can link the product with correct ticket. 

2. Replacing product

   • Sending a new product*

3. Credit Note

* spare parts and replacement products are normally sent with the next partner's leaving wholesale order!